FAQ

We answer common questions. For other inquiries, please feel free to contact us.

General Questions

How many people participate in the tours?

It varies by tour, but we typically operate small group tours (usually 2-8 people). Private tours are also available.

Are English-speaking guides available?

Yes, all tours include English-speaking guides. Guides in other languages may be available upon request.

What is the difficulty level of the tours?

It varies by tour. Difficulty information is listed on each tour's detail page. Please choose a tour that matches your fitness level.

Booking

How can I make a reservation?

Please proceed to the booking form from the 'Book Now' button on each tour page. Alternatively, you can contact us through the inquiry form with your preferred tour and dates.

How long does it take to confirm a booking?

We typically respond within 24 hours of your inquiry. Depending on tour availability, it may take a few days to confirm.

What payment methods are available?

We accept credit card payments, bank transfers, and other methods. Details will be provided upon booking confirmation.

Cancellation

Can I cancel my booking?

Yes, cancellations are possible according to our cancellation policy. Please see the Cancellation Policy page for details.

Are there cancellation fees?

Cancellation fees apply depending on the number of days before the tour start date. Please see the Cancellation Policy page for details.

During the Tour

What should I do if there's a problem during the tour?

In case of emergency, please contact our 24-hour support line. Your guide will assist immediately.

Can you accommodate dietary restrictions or allergies?

Yes, we will do our best to accommodate if you inform us in advance. Please be sure to mention this when making your reservation.

FAQ